The basic function of a Shift Leader is to be the primary leader on a shift and hold the shop up to the Carmel Creamery brand standards by embodying our Core Values inside and outside of work.
 

• Must be 21+ years old

• Must be able to commit to at least 6 months - May - October - with training in April

• Availability to work a minimum of 4 shifts / 20 hours a week, Thursday - Sunday afternoon/evenings, and some holidays.

• Must be able to float between all areas of the shop - ice cream scooping and milkshakes, espresso bar, lite fried food.

• Ability to multi-task and work on projects simultaneously

• Dedication to impacting results with a "whatever it takes" attitude

• Excellent interpersonal communication skills

• High attention to detail

• Must have a reliable mode of transportation to and from work

• Availability to attend mandatory biweekly manager meetings

• Excellent communication skills on and off shifts with your team and upper management
   

As the Shift Leader, you are responsible for the following tasks.

• Managing a team of employees during the shift

• Assisting in training and development of new hires

• Cash handling and reporting

• Ensuring Core Values are upheld by team

• Ensuring highest standard of guest service

• Meeting and exceeding all aspects of health and safety of the team

• Serving as a role model on the team--both behind the counter and behind the scenes

• Upholding our policies by having disciplinary conversations with team members as necessary

• Offering exceptional availability & sticking to a consistent weekly schedule

• Excelling in mature, professional, prompt communication between the staff and leadership–both inside and outside of work

• Leading/guiding/redirecting the team in keeping the shop and guest service up to the Carmel Creamery brand standard

• Monitoring shop cleanliness both behind and in front of the counter as well as outside tables and backyard

• Sending home team members when slow

• Handling difficult guest situations

• Taking supply & ice cream inventory at closing

• Closing both drawers at closing

• Opening/closing the shop and locking it up safely

• Upholding our Core Values in everything they do
  
   

Possible to be a year-round position.

$18+ with experience plus tips and performance-based raises.

Ability to upgrade to assistant manager.

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EMAIL RESUME: INFO@THECARMELCREAMERY.COM

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Please no calls or stop ins.